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Aims and objectives
Aims and objectives
- Quality and availability of medical services provided.
- Providing residents of the Almaty region with up-to-date information on the procedure for the provision of medical services in medical organizations.
- Recaption, processing and analysis of incoming complaints from people:
- Call-center is a system for processing a large number of telephone calls;
- To date, all 61 medical entities have helplines located in separate offices or in the registry;
- Healthcare phone calls, including complaints from the public are recorded and forwarded to the medical worker in charge of the internal audit service.