Aims and objectives

1. Quality and availability of medical services provided.
2. Providing residents of the Almaty region with up-to-date information on the procedure for the provision of medical services in medical organizations. 
3. Recaption, processing and analysis of incoming complaints from people:

•                 Call-center is a system for  processing a large number of telephone calls;
•                 To date, all 61 medical entities have helplines located in separate offices or in the registry;
•                 Healthcare phone calls, including complaints from the public are recorded and forwarded to the medical worker in charge of the internal audit service.